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Nationwide Building Society
Financial Ombudsman decision DRN-5183583 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Feb 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
regular payments that he’d scheduled to his ISA were being rejected and returnedPayment delayed or failed
he didn’t initially receive a clear answer but was told that it was because he needed to complete an ISA renewalComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5183583.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.