Revolut Limited

Financial Ombudsman decision DRN-5182102 Not upheld

Not upheldoutcome, as published by the Ombudsman

£19,663redress stated in the decision

Mon Jul 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr B complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it.APP scam refund refused

Mr B complained to Revolut, arguing that it should have realised he was being scammed when he was asked to verify the origin of the loan funds because he was making large transfers to cryptocurrency merchants.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5182102.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.