Kroo Bank Ltd

Financial Ombudsman decision DRN-5182073 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Dec 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling

In the Ombudsman’s words

I’m currently minded to make an award of £150 for the stress and unnecessary inconvenience caused to Mr M by Kroo’s poor handling of his claim and the delays in dealing with his complaint.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5182073.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.