Vanquis Bank Limited

Financial Ombudsman decision DRN-5181379 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Miss E has complained that Vanquis Bank Limited (“Vanquis”) irresponsibly provided a credit card as well as a subsequent credit limit increase to her.Irresponsible lending

I’ve also considered Vanquis’s actions when Miss E fell into arrears and it became aware she was having difficulty making her payments.Treatment in financial difficulty

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5181379.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.