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Zempler Bank Limited
Financial Ombudsman decision DRN-5178651 Upheld
Upheldoutcome, as published by the Ombudsman
£4,000redress stated in the decision
Wed Oct 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Bereavement and power of attorney
In the Ombudsman’s words
Ms W is a very vulnerable person and it ought to have been foreseeable to Zempler that by placing no restrictions on her account, it left her and her account open to an obvious risk of harm.Support for vulnerable customers
The complaint Ms W, via her deputy, complains that Zempler Bank Limited didn’t administer her account correctly after it received a Court of Protection order.Bereavement and power of attorney
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5178651.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.