Lloyds Bank PLC

Financial Ombudsman decision DRN-5177641 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

The complaint Mr and Mrs C complain that Lloyds Bank PLC didn’t do enough to protect them when they made payments to a property investment opportunity that they now consider was a scam.APP scam refund refused

Their representative has explained that these payments were out of character with their account history at this time and that they were both vulnerable, so Lloyds needed to do more to protect them.Support for vulnerable customers

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5177641.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.