Lloyds Bank PLC

Financial Ombudsman decision DRN-5174158 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jan 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

I note Mr R has said that Lloyds haven’t handled his complaint well and that it’s taken them a long time to investigate it.Complaint handling

Lloyds took too long to update Mr R’s signature and at times they didn’t provide good customer service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5174158.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.