Santander UK Plc
Financial Ombudsman decision DRN-5173442 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue Sep 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Ms A complains about Santander UK Plc’s handling and outcome of a claim she made after she was a victim of fraud.APP scam refund refused
It did however find multiple service failings in the way Ms A’s claim had been handled.Complaint handling
Rules cited
Consumer Credit Act 1974, Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5173442.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.