HSBC UK Bank Plc
Financial Ombudsman decision DRN-5173418 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr S complains that HSBC UK Bank Plc won’t refund him the money he lost after he fell victim to an investment scam.APP scam refund refused
HSBC did recognise the service it provided Mr S could have been better, in that it incorrectly indicated to Mr S that it could initiate a dispute for the £1,700 payment.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5173418.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.