HSBC UK Bank Plc
Financial Ombudsman decision DRN-5167091 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Mar 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
On 9 February 2024, Mr T called HSBC and the bank sent him a statement. In February 2024, HSBC sent Mr T a Default Notice.Treatment in financial difficulty
The default was therefore unfair and should be removed.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5167091.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.