Lendable Ltd

Financial Ombudsman decision DRN-5166598 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jan 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

When Mr H made an online payment on 30 July 2024, it wasn’t reflected in his credit card app within the expected 15 minutesPayment delayed or failed

Zable says there was an issue with its internal payment systemService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5166598.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.