Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN-5164948 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Thu Feb 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting

In the Ombudsman’s words

The complaint at hand here is not however about the payments Mr M has made to the mortgage or the steps BOI has taken to seek payment. It is about how BOI has reported the operation of Mr M’s mortgage on his credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5164948.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.