National Westminster Bank Plc

Financial Ombudsman decision DRN-5164910 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Dec 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

sets time limits on how long it holds sensitive customer information. This is to protect both the customer and the bank and is in line with data protection regulations.Data and privacy

NatWest could have been clearer with Mr G when he requested the statements in branch.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5164910.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.