Shawbrook Bank Limited

Financial Ombudsman decision DRN-5163667 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr M complains that Shawbrook Bank Limited delayed the transfer of his ISAPayment delayed or failed

Shawbrook Bank accepted that it could have told Mr M that it had noted his instructions and that these were pended to 6 September 2024.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5163667.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.