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National Westminster Bank Plc
Financial Ombudsman decision DRN-5161540 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss G, acting on behalf of Mr G, complains that National Westminster Bank Plc (NatWest) will not refund the money lost from Mr G’s account when Miss G was the victim of a scam.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5161540.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.