PayPal UK Ltd

Financial Ombudsman decision DRN-5157344 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri May 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

PayPal UK Ltd withheld a refund from itPayment delayed or failed

Miss O complained to PayPal and it said the refund would be complete within five working daysComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5157344.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.