Chetwood Financial Limited

Financial Ombudsman decision DRN-5155772 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£42redress stated in the decision

Thu Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

incorrectly recorded a default on his accountCredit file reporting

Wave also gave him incorrect information about the credit reference agencies that had been notifiedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5155772.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.