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Creation Consumer Finance Limited

Financial Ombudsman decision DRN-5154259 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

He said the system was misrepresented and believed the statements and several other actions at the time of the sale created an unfair relationship between himself and Creation.Irresponsible lending

He said S told him he’d effectively be paid for the electricity the system generated through the government’s Feed in Tariff (FIT) payments and that he’d have reduced energy bills.Product mis-sold

Rules cited

FCA DISP (Dispute Resolution), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5154259.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.