MONZO BANK LIMITED
Financial Ombudsman decision DRN-5150132 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Dec 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mr G complains Monzo Bank Ltd didn’t assist him when he requested financial support.Treatment in financial difficulty
Mr G expressed to Monzo he was unhappy with the level of support he was being offered, explaining again his mental health was poor and he was on medication.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5150132.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.