Santander UK Plc
Financial Ombudsman decision DRN-5149669 Not upheld
Not upheldoutcome, as published by the Ombudsman
£15,053redress stated in the decision
Sat Jan 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Miss A fell into arrears and in October 2023, the loan was defaulted and transferred to a debt collection agency (DCA).Treatment in financial difficulty
Miss A complained. She said Santander should honour the letter sent on 21 October 2023 and write off the loan.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5149669.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.