Lloyds Bank PLC

Financial Ombudsman decision DRN-5148943 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Dec 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Ms C says she doesn’t want the past months interest paid to her now but going forward wishes the interest to be paid to her current accountInterest and rates

Ms C complains about the service she received from Lloyds Bank PLC (“Lloyds”) when transferring her ISA over from another provider.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5148943.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.