Platform Home Loans Ltd

Financial Ombudsman decision DRN-5147042 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

A third party provided a lasting power of attorney, purportedly granted by Ms B, to Platform.Bereavement and power of attorney

Platform said it had longer call waiting times in February 2024 than usual. It said it had caused delays in processing the death certificate and will after this was provided by Ms S.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5147042.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.