MONZO BANK LIMITED
Financial Ombudsman decision DRN-5145990 Not upheld
Not upheldoutcome, as published by the Ombudsman
£650redress stated in the decision
Mon Feb 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Credit file reporting
In the Ombudsman’s words
customers had sent money to Miss H’s Monzo account as the result of impersonation scamsAPP scam refund refused
lodged a fraud-related marker on the industry fraud database, CIFAS, in her nameCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5145990.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.