Experian Limited
Financial Ombudsman decision DRN-5145876 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Dec 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
Miss B is unhappy Experian Limited are refusing to speak to her over the phone about issues she has with her credit file.Credit file reporting
Miss B says she suffers from severe mental health issues and Experian acknowledge that Miss B has told them a mental health nurse visits her once a week.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5145876.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.