Nationwide Building Society

Financial Ombudsman decision DRN-5144655 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Ms M complains that when she contacted Nationwide Building Society to say she was having difficulties making her monthly mortgage payment, it didn’t offer her any support at all.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5144655.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.