Lloyds Bank PLC

Financial Ombudsman decision DRN-5143021 Upheld

Upheldoutcome, as published by the Ombudsman

£650redress stated in the decision

Thu Jan 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Bereavement and power of attorney

In the Ombudsman’s words

Mrs W complains that Lloyds Bank PLC delayed the transfer of her late husband’s ISA allowancesPayment delayed or failed

Mrs W’s husband passed away in January 2023 and she is the administrator of his estate.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5143021.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.