HSBC UK Bank Plc
Financial Ombudsman decision DRN-5137190 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Jan 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Miss R complains about the service that HSBC UK Bank Plc provided when she asked for support with her credit card payments.Treatment in financial difficulty
Miss R complains about the service that HSBC UK Bank Plc provided when she asked for support with her credit card payments.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5137190.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.