Lloyds Bank PLC

Financial Ombudsman decision DRN-5136739 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Jan 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling

In the Ombudsman’s words

This complaint is that when Mr M contacted Lloyds Bank in April 2024, about an update on his complaint, he was told that he would receive £200 compensation. But Lloyds Bank then said it wouldn’t pay this amount and instead paid him £30.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5136739.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.