Vanquis Bank Limited

Financial Ombudsman decision DRN-5135119 Upheld

Upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Wed Aug 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Mr G complains that Vanquis Bank Limited increased the interest rate applicable to his account.Interest and rates

Vanquis acknowledged that the call handler had been unable to check the interest rate at the time the card was taken out but said that Mr G could contact them again to obtain this information.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5135119.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.