Euronet Payment Services Ltd

Financial Ombudsman decision DRN-5129467 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr P has complained that Euronet Payment Services Ltd (trading as “Ria” Money Transfer) didn’t prevent him from falling victim to a scam, and hasn’t refunded the money he lost as part of that scam.APP scam refund refused

I’ve also seen that Mr P says Ria didn’t consider his vulnerabilities, namely some traumatic events that had happened in the past, which have been exacerbated by this scam.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5129467.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.