Revolut Limited

Financial Ombudsman decision DRN-5129344 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr C complains Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam.APP scam refund refused

Mr C’s representative told Revolut that Mr C was vulnerable to scams at the time through chronic stress and anxiety.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5129344.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.