Mitsubishi HC Capital UK Plc

Financial Ombudsman decision DRN-5128259 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Product mis-sold

In the Ombudsman’s words

Mr F complains that Mitsubishi HC Capital UK Plc trading as Novuna Personal Finance (“Novuna”) is holding him liable for the debt on a loan which he says he didn’t consent to.APP scam refund refused

He also said the loans were unaffordable and should never have been approved.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5128259.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.