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Revolut Limited
Financial Ombudsman decision DRN-5124815 Upheld
Upheldoutcome, as published by the Ombudsman
£13,560redress stated in the decision
Wed May 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss F complains Revolut Ltd didn’t do enough to protect her at a time she was falling victim to a scam and that it hasn’t refunded her since that scam was revealed.APP scam refund refused
Rules cited
FCA Consumer Duty (PRIN 2A), Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5124815.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.