Santander UK Plc
Financial Ombudsman decision DRN-5124468 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Dec 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Mr M complains that Santander UK Plc lent to him irresponsibly when they provided him with a loan for £10,000 in 2022.Irresponsible lending
He’s also unhappy with further issues that have arisen since the investigator issued their initial opinion.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5124468.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.