CA AUTO FINANCE UK LTD

Financial Ombudsman decision DRN-5121684 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Feb 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Service failure

In the Ombudsman’s words

Mrs L complains that CA AUTO FINANCE UK LTD (then called FCA Automotive Services UK Ltd) was irresponsible in its lending to herIrresponsible lending

CA Auto Finance didn’t address these issues in its responseService failure

Rules cited

FCA Consumer Duty (PRIN 2A), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5121684.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.