Santander UK Plc
Financial Ombudsman decision DRN-5120050 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Dec 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
He’s also unhappy about the number of letters and calls he received from Santander about the balance on his account despite the fact that he was on a payment plan and making payments.Treatment in financial difficulty
Mr J complains that Santander UK Plc registered two defaults on his credit file.Credit file reporting
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5120050.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.