MONZO BANK LIMITED
Financial Ombudsman decision DRN-5116620 Upheld
Upheldoutcome, as published by the Ombudsman
£1,500redress stated in the decision
Wed Feb 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Miss A complains Monzo Bank Ltd didn’t do enough to help her when she fell victim to a scam.APP scam refund refused
Monzo’s handling of her claim caused significant additional distress and inconvenience for which an award £100 isn’t adequate.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5116620.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.