Revolut Limited

Financial Ombudsman decision DRN-5115058 Not upheld

Not upheldoutcome, as published by the Ombudsman

£30redress stated in the decision

Tue Aug 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

unable to locate two payments he was expecting to receive into his accountPayment delayed or failed

overall, Mr F was unhappy with the customer service he’d receivedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5115058.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.