MONZO BANK LIMITED
Financial Ombudsman decision DRN-5112856 Upheld
Upheldoutcome, as published by the Ombudsman
£10,000redress stated in the decision
Fri Jan 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr G complains that Monzo Bank Ltd failed to adequately protect him when he was falling victim to a scam and hasn’t refunded him since reporting it.APP scam refund refused
Monzo has failed to respond to numerous informal attempts to resolve this complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5112856.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.