Revolut Limited

Financial Ombudsman decision DRN-5112454 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Nov 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss B complains that Revolut Ltd won’t refund money she lost when she fell victim to a cryptocurrency investment scam.APP scam refund refused

Revolut Ltd also needs to pay Miss B £150 for the distress and inconvenience caused by its customer service failings.Complaint handling

Rules cited

FCA Consumer Duty (PRIN 2A), FCA DISP (Dispute Resolution), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5112454.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.