HSBC UK Bank Plc
Financial Ombudsman decision DRN-5109936 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
placed a marker on her record indicating that she was a victim of impersonationIdentity checks and access
Mrs C remained unhappy and has asked an ombudsman to consider her complaint. She believes she deserves compensation for how she was treated.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5109936.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.