TANDEM HOME LOANS LIMITED

Financial Ombudsman decision DRN-5108970 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Dec 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Ms P complains that Tandem Home Loans Ltd (Tandem) didn’t provide her with the financial support or help she requested when she advised it that she might struggle to pay her contractual monthly payments (CMP)Treatment in financial difficulty

Tandem should take the appropriate steps to record on Ms P’s credit file an arrangement to pay being agreed shortly after 6 December 2023 and for this to replace any arrears that were recorded on the account after that time.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5108970.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.