Vanquis Bank Limited

Financial Ombudsman decision DRN-5104267 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Jan 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

it said it hadn’t made an error and it wasn’t able to remove the default from Ms P’s credit file.Credit file reporting

The investigator said Vanquis should pay compensation of £150 to Ms P for the lack of service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5104267.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.