Santander UK Plc
Financial Ombudsman decision DRN-5103469 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr F complains that Santander UK Plc didn’t do enough to protect him when he fell victim to an investment scam.APP scam refund refused
Santander didn’t uphold Mr F’s 2023 complaint, so he came to our service.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5103469.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.