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Frasers Group Financial Services Limited

Financial Ombudsman decision DRN-5101780 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Miss M complains that Frasers Group Financial Services Limited trading as Studio (“Studio”) continued to collect payments from her for over six years despite the account being in a credit position.Treatment in financial difficulty

I don’t think Studio did enough to inform Miss M about the status of her account. Miss M has been disadvantaged as a result.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5101780.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.