MONZO BANK LIMITED
Financial Ombudsman decision DRN-5094339 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Dec 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Monzo had explained clearly it needed to agree a repayment plan with Mr A and he didn’t get back in touch, so I think it was reasonable for Monzo to default the account on 1 March 2024.Treatment in financial difficulty
I cannot do as Mr A asks and order Monzo to remove the default from his credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5094339.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.