MONZO BANK LIMITED
Financial Ombudsman decision DRN-5091133 Upheld
Upheldoutcome, as published by the Ombudsman
£2,000redress stated in the decision
Tue Aug 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Mrs K complains that Monzo Bank Ltd (‘Monzo’) won’t reimburse her £7,860 that she lost when she fell victim to a cryptocurrency investment scam.APP scam refund refused
in light of information presented to it by Mrs K’s professional representative regarding her personal circumstances and vulnerabilitiesSupport for vulnerable customers
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5091133.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.