Firms › National Westminster Bank Plc ›
National Westminster Bank Plc
Financial Ombudsman decision DRN-5090461 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jan 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr J says the mortgage was mis-sold because when he took out additional borrowing on sub-accounts, NatWest failed to explain to him that because the sub-accounts had different interest rate products ending on different dates, he would incur an early repayment charge (ERC) if he wanted to move his mortgage to another lender during the period when the ERCs applied.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5090461.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.