Paragon Bank Plc
Financial Ombudsman decision DRN-5089582 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Tue Dec 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
Mr L complains about difficulties he experienced when trying to withdraw money from his Paragon Bank Plc account due to his physical disabilities.Support for vulnerable customers
I agree with the investigator that compensation of £250 falls within our guidelines for the poor service he receivedService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5089582.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.