MONZO BANK LIMITED
Financial Ombudsman decision DRN-5088249 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£1,500redress stated in the decision
Wed Dec 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Ms M, through a representative, complains that Monzo Bank Ltd won’t refund £34,260 that she lost as the result of an APP (authorised push payment) scam.APP scam refund refused
I also note that Monzo did not reply to Ms M’s complaint in the required timeframe.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5088249.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.